Shipping

How much is shipping?

Standard shipping on all UK orders is £4.95. If your order is over £50 shipping to UK delivery addresses is free of charge.

When can I expect my order?

We carry millions of pounds worth of stock in our warehouses and standard delivery of these parts is 2 - 3 days. Some items are large or fragile and they are shipped by special 'haulage' partners so these can take up to 5 days. We always endeavour to inform you of any delays at the time of ordering.

Do You Ship Internationally?

Designer Lighting Outlet is currently only shipping within the UK due to the large nature of most of our catalogue. We are planning international delivery to be rolled out in Autumn/Fall 2017.

Returns

Can I exchange/return my item(s)?

You can of course return or exchange your items. For full details please view our terms & conditions.

Do you offer free returns?

We only offer free returns for faulty or items damaged in transit. For full details please visit our terms & conditions section.

How long will my refund take?

Refunds are issued immediately by our accounts team, but please be aware that your bank or card holder may take time to credit your account, even though the refund leaves our bank instantly. For further details, please contact your card issuer or bank.

Coupons

How can I get a coupon?

We run many promotions on our Facebook page and other social media platforms. You can also simply sign up for our newsletter at the bottom of this page to get promotions straight into your in-box.

How do I use a coupon?

If you receive a coupon code, just add the coupon to your basket on the cart page (to the left of the total) and press 'Apply Coupon'. The discount will then be displayed prior to checkout.
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